@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 2 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

917

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 2 months ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

Chat

@Vandals_handle@lemmy.world
link
fedilink
English
2•2 months ago
True.
- @FourWaveforms@lemm.ee
  link
  fedilink
  English
  1•2 months ago
  For this to make sense AI has to replace product-oriented roles too. Some C-level person says “make products go brrrrrr” and it does everything

Technology@lemmy.world

!technology@lemmy.world

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.world

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

4.18K users / day
9.94K users / week
17.3K users / month
38.4K users / 6 months
74.3K subscribers
17.2K Posts
720K Comments
Modlog